Terms & Conditions
This website is provided by Lets Live Residential Sales & Lettings( Lets Live) which is a trading name of Discovery Sales & Lettings Limited, registered in England under company number: 06003182. By using this website you consent to the terms and conditions below.
Whilst reasonable care is taken to ensure that the information contained on this website is accurate, we cannot guarantee its accuracy and we reserve the right to change the information on this website (including these terms and conditions) at any time without notice. You must check these terms and conditions for changes each time you intend to use this website.
Lets Live provides this website on an “as is” basis and makes no representations or warranties of any kind with respect to this website or the content contained on it (including any text, graphics, advertisements, measurements, links or other item) and disclaims all such representations and warranties.
Opinions expressed on this website are not statements of fact. In addition, neither we nor any other contributor to this website make any representation or give any warranty, condition, undertaking or term either express or implied as to the condition, quality, performance, accuracy, suitability, fitness for purpose, completeness, or freedom from viruses of the content contained on this website or that such content will be accurate, up to date, uninterrupted or error free.
Nothing on this website shall be regarded or taken as financial advice.
YOU ACKNOWLEDGE THAT YOU ARE SOLELY RESPONSIBLE FOR THE USE TO WHICH YOU PUT THIS WEBSITE AND ALL THE RESULTS AND INFORMATION YOU OBTAIN FROM IT AND THAT ALL WARRANTIES, CONDITIONS, UNDERTAKINGS, REPRESENTATIONS AND TERMS WHETHER EXPRESSED OR IMPLIED, STATUTORY OR OTHERWISE ARE HEREBY EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW.
Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, we and all contributors to this website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by you, whether arising in tort, contract or otherwise, and arising out of or in relation to or in connection with your access to or use of or inability to use this website.
- Intellectual Property
The copyright in this website and its content belong to Lets Live. You may not make a permanent copy of or reproduce this website or any of its contents in any form. You may not reproduce or incorporate this website or any of its contents into any other website. You may only print or cache temporary copies of the content for your own personal non-commercial use.
We welcome links to this site from relevant third-party websites. However, if requested in writing by Lets Live, links must be removed within 24 hours.
The name Lets Live and the logo are protected by copyright. Nothing on this site should be construed as granting any licence or rights to use or distribute any site content without express written agreement.
- Interruptions and Omissions in This Service
Whilst we take every care to ensure that the standard of this website remains high and to maintain the continuity of it, the Internet is not always a stable medium, and errors, omissions, interruptions of service and delays may occur at any time. As a result, we do not accept any ongoing obligation or responsibility to operate this website (or any particular part of it).
If any part of our terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
This website contains links to third party websites over which Lets Live has no control. Lets Live assumes no responsibility for the content of third party websites or for any losses which may arise out of use of a third-party website. The presence of a link to a third party does not necessarily mean that Lets Live endorses that site or has or has not any association with the proprietor of that website.
- Governing Law
These terms and conditions and your use of this website are governed exclusively by English law and any disputes arising from or in connection with these terms and conditions and your use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
- Data Protection
We may use your personal information in our provision of services to you. Please see our Privacy Notice for details of how your personal information will be used.
- Privacy and Cookies
The Privacy Notice also lists the cookies used by this website and tells you how you can restrict or delete cookies.
Who are we?
Discovery Sales & Lettings Limited t/a Lets Live is an independent property specialist, covering some of Birmingham’s prime residential addresses.
What does this policy cover?
At Lets Live, we take your personal data seriously. This policy outlines:
(a) the types of personal data that we collect about you
(b) how and why we collect and use your personal data
(c) how long we keep your personal data for
(d) when, why and with who we will share your personal data;
(e) the legal basis we have for using your personal data;
(f) the effect of refusing to provide the personal data requested;
(g) the different rights and choices you have when it comes to your personal data; and
(h) how we may contact you and how you can contact us.
What personal data do we collect about you?
We collect any information that is required in order to act of your behalf – whether you’re a landlord, tenant, seller or buyer. This will include details such as your name, address, contact details, etc. Depending on the capacity we are acting in, we may also need confidential details relating to finances. If you provide us with any sensitive or confidential data, we will only process this with your permission. If you don’t provide us with permission or the required details, we may be unable to act on your behalf.
Where do we collect personal data about you from?
The different sources we may collect data about you includes:
- From you – this is normally directly provided by you and can include information from 3rd parties that you have provided to us.
- From a third party – this could be information provided by your bank, the company you work for, a previous landlord, etc.
How and why we use your personal data?
We will only use your personal data in order to act on your behalf in the capacity you have instructed us upon. In order for us to act on your behalf, we will require some form of personal data, but this will differ based on your requirements. As a landlord or seller, we will require basic personal details (such as name and contact details) as well as details relating to your property. As a tenant or buyer we will need the same basic personal details, and will require more in-depth sensitive or confidential data.
How long do we keep your personal data for?
We keep your information in accordance as follows:
Seller and buyer: Sensitive or confidential information that is only required for a single transaction will be deleted/destroyed at the earliest possible time. Your other details will be held for 6 years from the last contact.
Landlord and tenant: Sensitive or confidential information that is only required for a single transaction will be deleted/destroyed at the earliest possible time. Your other details will be held for 6 years from either the last use of our services/the last contact (whichever is the most recent).
Who do we share your personal data with?
Your personal data may be shared with a current/potential landlord, tenant, seller or buyer, your or the other party’s solicitors, and any other 3rd party who requires the information. We will not share details with a 3rd party without your permission, unless required to do so by law.
Some of the data provided relating to properties (address, asking price, etc.) will be shared on our website.
What legal basis do we have for using your information?
We require the details outlined in order to act on your behalf in the matter you or another party involved in the transaction have instructed us upon.
What happens if you do not provide us with the information we request or ask that we stop processing your information?
If the required data isn’t provided or you withdraw your consent, we may be unable to fulfil the work you have instructed us to complete.
Do we make automated decisions concerning you?
Do we transfer your data outside the EEA?
We may share your information with other concerned parties who may reside in a country outside of the EEA. You will be made aware of the situation if this is the case.
What rights do you have in relation to the data we hold on you?
By law, you have a number of rights when it comes to your personal data. Further information and advice about your rights can be obtained from the data protection regulator in your country.
The right to be informed – You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this policy.
The right to rectification – You are entitled to have your information corrected if it’s inaccurate or incomplete.
The right to erasure – This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
The right to restrict processing – You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.
The right to data portability – You have rights to obtain and reuse your personal data for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability.
The right to object to processing – You have the right to object to certain types of processing, including processing for direct marketing (i.e. if you no longer want to be contacted with potential opportunities).
The right to lodge a complaint – You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator.
The right to withdraw consent – If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal data for marketing purposes.
We usually act on requests and provide information free of charge, but we may charge a reasonable fee to cover the administrative costs of providing the information for:
- baseless or excessive/repeated requests, or
- further copies of the same information
Alternatively, we may be entitled to refuse to act on the request.
Please consider your request responsibly before submitting it. We’ll respond as soon as we can. Generally, this will be within one month from when we receive your request, but if the request is going to take longer to deal with, we’ll come back to you and let you know.
How will we contact you?
We may contact you using any of the details you provide us with including phone calls, text, emails and post.
How can you contact us?
If you are unhappy with how we’ve handled your information, or have further questions on the processing of your personal data, please contact us via GDPR@LetsLive.com.
What are cookies?
Cookies are a way to uniquely identify your browser or device by attaching small text files (a string of characters) to your computer, mobile device or tablet.
What are cookies used for?
Cookies use the unique identifier attached to a device to establish whether the device in question has visited the site previously. This information can provide insights into how the Site is being used and allow changes to be implemented in order to improve user experience, including updating navigation, guiding visitors based on preferences, etc. In some cases, this data will be used to tailor marketing communications.
How long will cookies stay on my device?
This depends on the cookie in question. Session cookies will only be active for the duration of your session, however, persistent cookies will remain on your device until expiry or deletion.